
{"id":15843,"date":"2021-08-27T09:02:45","date_gmt":"2021-08-27T13:02:45","guid":{"rendered":"http:\/\/montrealblackfilm.mysites.io\/?page_id=15843"},"modified":"2022-08-31T00:58:59","modified_gmt":"2022-08-31T04:58:59","slug":"2021-faq","status":"publish","type":"page","link":"https:\/\/montrealblackfilm.com\/en\/2021-faq\/","title":{"rendered":"2021 FAQ"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243;][et_pb_row][et_pb_column type=&#8221;4_4&#8243;][et_pb_image _builder_version=&#8221;3.19.10&#8243; src=&#8221;https:\/\/montrealblackfilm.com\/wp-content\/uploads\/2021\/08\/MIBFF20-PASS-800&#215;400-2.jpg&#8221; \/][et_pb_text _builder_version=&#8221;3.19.10&#8243;]<\/p>\n<p>The 18th Montreal Int. Black Film Festival will be held ONLINE and in Person from Sept 20th to 25, 2022\u00a0<\/p>\n<p>We are using a platform named CineSend which gives viewers a high quality in-home cinematic experience while also providing studio-grade security for our filmmakers. All films, including the opening, closing films and Being Black in Canada short films, are included in the Festival All Access Pass and will be available on the online platform.<\/p>\n<p>For your tickets or passes you will receive an email message from SQUADUP our ticket sales provider.<\/p>\n<p>If you need further assistance, we would be happy to help:info@montrealblackfilm.com<\/p>\n<p><strong>GENERAL FAQ<\/strong><\/p>\n<p><strong>HOW CAN I PURCHASE PASSES OR TICKETS?\u00a0<\/strong><\/p>\n<p>We offer\u00a0 a unique All Access Pass for $99 that gives you access to ALL the 2022 Festival online film screenings. You can also buy the In Person All Access Pass for $119 plus taxes and fees <a href=\"https:\/\/montrealblackfilm.com\/billets\/acheter-billets-et-passes\/\">HERE<\/a>.\u00a0<\/p>\n<p><strong>HOW DO I ACCESS THE FILMS?\u00a0<\/strong><\/p>\n<p>After purchasing your Pass, you will receive info&#8217;s on how to connect in your mailbox.<\/p>\n<ol>\n<li>In your email You will receive an message from SQUADUP or ticket sales provider.<\/li>\n<li>On your ticket, you will find the link to connect to the streaming platform of the Festival<\/li>\n<li>Once on the platform, a \u201cMember Login\u201d box appears<\/li>\n<li>To login, enter the email address you used for the purchase<\/li>\n<li>You will be ask to create your password.<\/li>\n<li>You are now ready to enjoy your films.<\/li>\n<li>When you press play the film will be available for a period of 24h.<\/li>\n<\/ol>\n<p><strong>WHEN CAN I WATCH THE FILMS?\u00a0<\/strong><\/p>\n<p>The opening film will be streaming on the online platform at 7pm (EST) on Sept 20 7pm (EST)<\/p>\n<p>All of this year\u2019s films except ( AS FAR AS I CAN WALK and MARIAN ANDERSON: THE WHOLE WORLD IN HER HANDS) will be available to watch on the Festival streaming platform from Sept 20th 9pm (EST) to Sept 25th at 11h59 pm (EST).\u00a0<\/p>\n<p><strong>CAN I WATCH FILMS FROM ANYWHERE IN THE WORLD?\u00a0<\/strong><\/p>\n<p>All films are available throughout Canada. Short films are available worldwide and feature films are available in Canada only due to film licensing agreements. Note that the movie PEREJIL (PARSLEY) is geo-blocked to Quebec only.\u00a0<\/p>\n<p><strong>HOW DO I ACCESS MIBFF BLACK MARKET?<\/strong><\/p>\n<p>All MIBFF Black Market panels are <strong>FREE<\/strong>. In order to participate in MIBFF Black Market panels, <strong>YOU MUST REGISTER ONLINE. <\/strong>You have to register for each panel you want to join. Once you have registered, we will send you further instructions 48hrs prior to the event to access the panel. Find the schedule <a href=\"https:\/\/montrealblackfilm.com\/en\/2022-faq\/\">HERE<\/a>.<\/p>\n<p><strong>HOW DO I ACCESS SPECIAL EVENTS?\u00a0<\/strong><\/p>\n<p>All movies, including the opening and closing films and Being Black in Canada short films, are included in the Festival All Access Pass and will be available on the online platform. The MIBFF Black Market is free but you will have to register for each panel you would like to attend. Thank you for your help!<\/p>\n<p><strong>I HAVE ISSUES WITH THE PLATFORM. WHAT\u2019S GOING ON?\u00a0<\/strong><\/p>\n<p>If you have any trouble accessing or using the festival\u2019s online platform, please use the Google Chrome browser. We also recommend that you install the latest version of your browser as older versions may not be supported. If you need further assistance, we\u2019ll be happy to help: info@montrealblackfilm.com\u00a0<\/p>\n<p><strong>CAN I SHARE MY PASS WITH A FRIEND?\u00a0<\/strong><\/p>\n<p>No. Each Pass is linked to an IP address, only one person can use it. You can not share it.\u00a0<\/p>\n<p><strong>ARE REFUNDS AVAILABLE?\u00a0<\/strong><\/p>\n<p>All sales are final. No refunds will be given.<\/p>\n<p><strong>TECHNICAL FAQ<\/strong><\/p>\n<p><strong>WHAT ARE THE SYSTEM REQUIREMENTS?\u00a0<\/strong><\/p>\n<p>You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>WHAT ARE THE REQUIREMENTS FOR WINDOWS COMPUTERS?\u00a0<\/strong><\/p>\n<p>Windows 7, Windows 8.1 or Windows 10\u00a0<\/p>\n<p>Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>WHAT ARE THE REQUIREMENTS FOR MAC COMPUTERS?\u00a0<\/strong><\/p>\n<p>Mac OSX 10.12 or later\u00a0<\/p>\n<p>Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>CAN I WATCH CONTENT ON MY IPHONE\/IPAD?\u00a0<\/strong><\/p>\n<p>Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have \u201cScreen Mirroring\u201d turned off for content to play.\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_row et_pb_row_0 et_pb_row_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> The 18th Montreal Int. Black Film Festival will be held ONLINE and in Person from Sept 20th to 25, 2022\u00a0We are using a platform named CineSend which gives viewers a high quality in-home cinematic experience while also providing studio-grade security for our filmmakers. All films, including the opening, closing films and Being Black in [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section bb_built=\"1\"][et_pb_row][et_pb_column type=\"4_4\"][et_pb_image _builder_version=\"3.19.10\" src=\"https:\/\/montrealblackfilm.com\/wp-content\/uploads\/2021\/08\/MIBFF20-PASS-800x400-2.jpg\" \/][et_pb_text _builder_version=\"3.19.10\"]<\/p><p><span style=\"font-weight: 400;\">The 1st Ottawa Black Film Festival (OBFF) will be held ONLINE from March 25 to 28, 2021.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We are using a platform named CineSend which gives viewers a high quality in-home cinematic experience while also providing studio-grade security for our filmmakers. All films, including the opening, closing films and Being Black in Canada short films, are included in the Festival All Access Pass and will be available on the online platform.<\/span><\/p><p><span style=\"font-weight: 400;\">If you need further assistance, we would be happy to help: <a href=\"mailto:info@ottawablackfilm.com\">info@ottawablackfilm.com<\/a>\u00a0<\/span><\/p><p>\u00a0<\/p><h3 style=\"text-align: center;\"><b>GENERAL FAQ<\/b><\/h3><p>\u00a0<\/p><p><b>HOW CAN I PURCHASE PASSES OR TICKETS?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">We offer\u00a0 a unique All Access Pass for $29 that gives you access to ALL the 2021 Festival online film screenings. Passes can be purchased <\/span><a href=\"https:\/\/ottawablackfilm.com\/tickets\/buy-tickets-and-passes\/\"><span style=\"font-weight: 400;\">HERE<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><p>\u00a0<\/p><p><b>HOW DO I ACCESS THE FILMS?\u00a0<\/b><\/p><p>After purchasing your Pass, you will receive a ticket in your mailbox.<\/p><ol><li>On your ticket, you will find the link to connect to the streaming platform of the Festival<\/li><li>Once on the platform, a \u201cMember Login\u201d box appears<\/li><li>To login, enter the email address you used for the purchase<\/li><li>The password is the barcode number found on the left side of your ticket as shown: 000000-000 (include the HYPHEN)<\/li><\/ol><p>\u00a0<\/p><p><b>WHEN CAN I WATCH THE FILMS?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">The opening film will be streaming on the online platform at 7pm (ET) on March 25, 2021.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">And all of this year\u2019s films will be available to watch on the Festival streaming platform from March 25 at 9pm (ET) to March 28 at 11h59 pm (ET).\u00a0<\/span><\/p><p>\u00a0<\/p><p><b>CAN I WATCH FILMS FROM ANYWHERE IN THE WORLD?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">All films are available throughout Canada. Short films are available worldwide and feature films are available in Canada only due to film licensing agreements. Note that the movie Stateless is geo-blocked to Ontario.\u00a0<\/span><\/p><p>\u00a0<\/p><p><b>HOW DO I ACCESS OBFF BLACK MARKET?<\/b><\/p><p><span style=\"font-weight: 400;\">All OBFF Black Market panels are <\/span><b>FREE<\/b><span style=\"font-weight: 400;\">. In order to participate in OBFF Black Market panels, <\/span><b>YOU MUST REGISTER ONLINE. <\/b><span style=\"font-weight: 400;\">You have to register for each panel you want to join. Once you have registered, we will send you further instructions 48hrs prior to the event to access the panel. Find the schedule <\/span><a href=\"https:\/\/ottawablackfilm.com\/2021-events\/\"><span style=\"font-weight: 400;\">HERE<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p>\u00a0<\/p><p><b>HOW DO I ACCESS SPECIAL EVENTS?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">All movies, including the opening and closing films and Being Black in Canada short films, are included in the Festival All Access Pass and will be available on the online platform. The OBFF Black Market is free but you will have to register for each panel you would like to attend. Thank you for your help!<\/span><\/p><p>\u00a0<\/p><p><b>I HAVE ISSUES WITH THE PLATFORM. WHAT\u2019S GOING ON?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">If you have any trouble accessing or using the festival\u2019s online platform, please use the Google Chrome browser. We also recommend that you install the latest version of your browser as older versions may not be supported. If you need further assistance, we\u2019ll be happy to help: info@ottawablackfilm.com\u00a0<\/span><\/p><p>\u00a0<\/p><p><b>CAN I SHARE MY PASS WITH A FRIEND?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">No. Each Pass is linked to only one person. You can not share it.\u00a0<\/span><\/p><p>\u00a0<\/p><p><b>ARE REFUNDS AVAILABLE?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">All sales are final. No refunds will be given.<\/span><\/p><p>\u00a0<\/p><h3 style=\"text-align: center;\"><b>TECHNICAL FAQ<\/b><\/h3><p>\u00a0<\/p><p><b>WHAT ARE THE SYSTEM REQUIREMENTS?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><b>WHAT ARE THE REQUIREMENTS FOR WINDOWS COMPUTERS?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Windows 7, Windows 8.1 or Windows 10\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><b>WHAT ARE THE REQUIREMENTS FOR MAC COMPUTERS?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Mac OSX 10.12 or later\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><b>CAN I WATCH CONTENT ON MY IPHONE\/IPAD?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have \u201cScreen Mirroring\u201d turned off for content to play.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><b>CAN I WATCH CONTENT ON MY ANDROID DEVICE?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Yes, you can watch content using Chrome on Android 6.0 or later.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><b>CAN I CHROMECAST CONTENT?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><b>CAN I AIRPLAY TO MY APPLETV?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand side of the player.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><b>WHY DOES VIDEO PLAYBACK STALL OR NOT PLAY SMOOTHLY?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you\u2019re on wifi, try moving closer to your router.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><b>WHY DO I SEE A BLACK SCREEN IF I AM WATCHING CONTENT WITH AIRPLAY ON MY TV?\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">You likely have \u201cScreen Mirroring\u201d turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player.\u00a0<\/span><\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-15843","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/montrealblackfilm.com\/en\/wp-json\/wp\/v2\/pages\/15843","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/montrealblackfilm.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/montrealblackfilm.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/montrealblackfilm.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/montrealblackfilm.com\/en\/wp-json\/wp\/v2\/comments?post=15843"}],"version-history":[{"count":0,"href":"https:\/\/montrealblackfilm.com\/en\/wp-json\/wp\/v2\/pages\/15843\/revisions"}],"wp:attachment":[{"href":"https:\/\/montrealblackfilm.com\/en\/wp-json\/wp\/v2\/media?parent=15843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}